Technical Manager (Hosting and Storage)

To manage technical support environment in terms of systems software, hardware and technical support teams to

ensure services are delivered to clients as per the SLA.

Key Responsibility Areas

Alignment of Departmental business plans within the construct of a Supportive Operations plan inclusive of the

balanced scorecard approach and Industry best practices;

Provide an integrated and viable specialised operation services in a secure environment;

Monitoring and ensuring the availability, reliability and performance of Hosting;

Storage and Printing Infrastructure through contracted specialised operations Service element groups within SLA’s;

Manage resources (i.e. budget/finances, asset/equipment and staff) within the Department/Division/Unit in order

to ensure the efficient operation and that all the resources are utilised optimally.

Qualifications and Experience


Minimum: A Bachelors degree/BTech in Computer Science or Information Technology.

Experience: 7– 8 years Technical support experience in a Hosting, Storage, printing and Cloud computing

environment including 4 years in a Managerial role for a large corporate/Public sector Organisation.

Technical Competencies Description

Knowledge of: ICT Charter, ICT Business Environment and Landscape, Government IT, Governance and Risk

Management, Project Management, Hosting Architecture, Financial Modelling, IT Models and Frameworks,

Commercial Printing, Strategy development, Emotional intelligence, ICT Management, Vendor contract

Management,Various and relevant legislations, CMMI, ITIL.

Skills: Capacity Planning and Resource Management, Operational Plan Formulation, Implementation and Review,

Policy Development, Review and Implementation, Budget and Finance Management, Risk Management, Asset

Management, Stakeholder Management, People Management, Quality Assurance and Management.

Other Special Requirements

The incumbent will be required to engage with various stakeholders/role players and to travel

nationally/internationally, as and when required.

How to apply

Kindly send your CV to lerato.recruitment@sita.co.za

Job id : , #69684, 7 views,

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