Health Inbound Consultant-MMI Holdings

As a Health Inbound Consultant you will be one of Momentum's brand representatives. The main purpose of your role will be to increase client loyalty through effective and efficient service to our clients. Your role will entail receiving, evaluating and responding to enquiries within a fast paced, pressurized environment. In your role as a Health Inbound Consultant your voice and your dedication to service excellence will be the personal connection in a world centered by our clients.

THE WORK YOU NEED TO DELIVER

Deliver positive and seamless customer service during every interaction with the client in a considerate and timely manner.
Maintain a consistent differentiated client experience within a pressurized, fast paced environment.
Compose thoughtful, personalized telephonic and email responses for a variety of client needs.
Maintain active engagement with customers and promptly act on various interaction platforms.
Contribute to the achievement of set team targets.
Research, follow-up and resolve client enquiries and problems through effective interaction with clients, intermediaries, and other internal or external staff in a timely and professional manner.
Take responsibility for managing both reputational and financial risk as a result of interactions with both internal and external clients.
Make active contributions to help achieve team goals and successes.
Maintain client confidentiality at all times.
Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.

Adhere to Client Centric and Treating Customers Fairly Principles.
Actively improve own performance and drive own development –; including to continuously improve knowledge levels for personal growth and improvement.

WHAT COMPETENCIES YOU'LL REQUIRE

Working with and Servicing People: Demonstrating interest in others, working effectively in teams, building team spirit and showing care and consideration for individuals.
Adhering to Principles and Values: Upholding ethics and values, acting with integrity and embracing diversity.
Relating and Networking: Establishing effective relationships with clients and colleagues, networking effectively within and outside of the organisation and relating well to individuals at all levels.
Presenting and Communicating Information: Speaking clearly and fluently, expressing opinions and arguments clearly and convincingly with confidence.
Analysing: Analysing data of a verbal nature and other sources of information, breaking information down into components, probing for further information and generating workable solutions to problems.
Learning and Researching: Learning new tasks quickly, remembering information and gathering data for effective decision-making.
Delivering Results and Meeting Expectations: Focusing on client needs and satisfaction, setting high standards for quality and quantity and consistently achieving set goals.
Following Instructions and Procedures: Following instructions and procedures, adhering to schedules and demonstrating commitment to the organisation.
Coping with Pressures and Setbacks: Working productively in a stressful environment, controlling emotions in difficult situations and handling criticism effectively.
Achieving Personal Work Goals and Objectives: Accepting and tackling demanding goals, working longer hours when necessary and identifying opportunities for progressing to more challenging roles.

EXPERIENCE AND QUALIFICATIONS

Matric/Grade 12
Minimum 1 year Momentum Health Inbound experience required
RE and NQF 5 qualification advantageous
Good knowledge of the Oracle system and Momentum Health

Please submit your application via our Careers page on www.mmiholdings.co.za

Job id : , #70335, 23 views,

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