FIRST LINE MANAGER-Woolworths (Pty) Ltd
๐Job Type | Full Time |
Introduction
To manage and deliver defined operational processes within the agreed service levels, cost effectively through operational excellence.
Description
Ensure the delivery of team goals through relevant scorecards as per the strategy using the INVOCOM methodology
Providing input and executing the business unit's 1 year operating plan, budget and scorecard with continuous improvement in mind
Building, integrating and maintaining relationships with all stakeholders in line with SLA's to achieve operational excellence e.g. Transport, Trunking, Cross-Docking and Equipment centre
Manage and ensure end to end process compliance (e.g. receiving, picking, despatch, inventory etc.) against the documented process standards within area of responsibility
Manage the use of all resources and ensure optimal operational and implementation planning of all variable assets to ensure operational excellence (e.g. FTE plan for staffing, scanners, technology equipment, pallet jacks, reach trucks, consumables, stationary etc.)
Manage and adhere to company policies and procedures in line with corporate governance principles
Ensure timeous delivery of accurate reporting and administration for transactional excellence
Build, develop and entrench a high performance culture by providing leadership, feedback, guidance, support and coaching for staff
Demonstrate effective leadership aligned to the Woolworths Values to ensure the delivery of the operational scorecard
Contribute towards the delivery of the BU EE targets
Ensure performance management and input into talent management, succession planning and reward & recognition (e.g. difference awards)
Ensure adherence to company policies, procedures and legislation (e.g. OHASA and SHE programme) in line with corporate governance
Profile
Knowledge & process understanding of logistics & related distribution processes
Working knowledge of supply chain operations and impact on stakeholders
PC literacy and is able to capture information and produce reports
Ability to manage consumables and assets
Understanding of process compliance
Have an understanding of relevant legislation
Ability to work across different temperature regimes e.g. Cold Chain and Frozen areas
Ability to quickly develop a knowledge and understanding of the suppliers' customers, service provider's businesses and demonstrate a passion for customer delivery
Demonstrates an understanding of the impact of one's own role on service delivery to internal and external customers
A Customer Service mindset
Have an understanding of relevant legislation
Knowledge of Performance Management Systems
Knowledge of Employee Relations procedures
Ability to work under pressure whilst maintaining attention to detail
Able to work flexible hours in line with the business requirements
What theoretical knowledge (e.g. degree / diploma) does the job require?
Grade 12
Relevant management or supervisory training
Three year logistics/commerce diploma advantageous or NQF level equivalent
Quality assurance background advantageous e.g. Six Sigma
What experience (e.g. previous exposure) does the job require?
3 years relevant Supply Chain working experience in a managerial function
Experience in Retail/FMCG environment advantageous
Other key requirements
The deliverables are not limited to the accountabilities specified in the job profile. These key accountabilities highlight the focus areas of the job. Specific and/or additional deliverables can be requested by management. The key responsibilities and accountabilities may change from time to time in response to changes in business strategy, operational requirements and shift rotation.
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