Customer Service Agent-Vox Telecom

Telecommunications, Gauteng Centurion
Market Related - Market Related Monthly

Purpose of the Job To oversee the Administration of the desks and customer service to ensure that all incidents and requests are fulfilled within timelines and customers’ expectations exceeded.


Job Description

To adhere to all Vox policy’s, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience
To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems
To monitor, track and coordinate all Administration functions including tickets, calls, complaints and mail queries from customers and or other staff
To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.
To support the other team engineers of the all Administration in order to have them give the best possible resolutions to the customer problems to have 1st call resolution.
To ensure incidents and service requests are managed effectively to the company’s policies and procedures to agree upon Technical standard, timeline and first call resolution

To ensure consistent performance to internal KPIs targets
To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around.
Minimum requirements

Grade 12
Customer Service Certification
1 Year general administration and customer service experience
1 Years’ experience in customer-facing role
Knowledge of: -

Consumer Protection Act
Microsoft Word, Excel, Visio, Outlook
Problem solving and analytical skills
Strong technical documentation and technical procedural skills


Apply Here http://bit.ly/2MvyU4a

Job id : , #69538, 295 views,

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