Courier Customer Service Agent - Tshwane
๐Job Type | Full Time |
Your Key Responsibilities will be:
To handle incoming phone calls
To communicate customer inquiries, messages or feedback to the relevant team members
The tracking of customer and branch parcels
Be able to fully understand and take quotes
Be able to arrange special trips
Handling escelated queries from branches, agents and clients
Pull COD's and sending invoices with POD's
Minimum Requirements:
Matric (Gr 12) or similar qualification
2 Years Frontline call centre experience obtained at a freight company
3 Years Backline call centre experience obtained at a freight company
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International experience and industry knowledge will be advantageousExcellent command of the English language and strong communication skills
Must have a passion for great customer service
Computor litterate
Skills:
Written and verbal communication skills
Be able to solve problems
Focused on Customers
Good telephone etiquette
Must be able to multi-task
Competencies:
Verbal and written communication skills
Customer service
Must be able to work in a team
Problem solving skills
Apply Here http://bit.ly/2JP9DNV
ยซ Team Leader: Client Service-NedbankSpecialist: Customer Service (Pretoria) ยป
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