Job Status: Active ✓
📞- Phone : (012) 420 2297
|Job Type||Full Time|
The incumbent will be responsible for:
Handling guest accommodation reservations and functions utilising the full capacity of relevant guest accommodation;
Administrative support, processes, procedures and workflow;
Offering an excellent client service and communications in response to walk-in, e-mail and telephonic enquiries at all times within the prescribed turnaround times;
Processing informal accommodation applications, placement, allocations, cancellations, departures, etc.;
Following-up on outstanding reservation payments, collections, debtors, and assisting in resolving account enquiries;
Property leasing and contract administration.
Three-year relevant diploma/degree;
Two years’ experience in a client service environment;
Two years’ experience in accommodation establishments or hospitality environment;
One year financial administrative experience;
A valid driver’s licence.
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):
Good communications skills both verbal and written;
Ability to work under pressure in a real-time environment;
Ability to work in a team environment;
Attention to detail;
Good interpersonal skills;
Knowledge of the UP website;
Good writing skills;
Technically competent in PeopleSoft or equivalent;
Knowledge of an accommodation booking system;
Data capturing, diary management and filling skills.
ADDED ADVANTAGES AND PREFERENCES:
Experience in a tertiary institution and/or hospitality environment;
Experience in property leasing and contract administration;
Knowledge and adherence to UP policies and regulations.