Call Centre Supervisor at Nudebt Management

🗏Job Type

Full Time

About the Position

Team Management - Manage by walking around. Be visible to answer questions. Take calls that your agents can't handle and be available when an agent appears to need assistance. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback. Keep track of attendance, daily statistics, paid time off, sick time, etc.

Improve collections - Control and manage targets for the team. Identify gaps between the set and achieved targets at team and consultant level. Provide solutions to meet set targets for the agents
Identify and trend of poor performance failures (training , QA , coaching, etc). Support consultants by handling escalated calls. Analyze quality reports and KRA performance reports.

Managing and developing people - Manage Performance of individuals daily. Conduct performance reviews and provide feedback. Monitor the trends of poor performance.

Plan, organize and control team operation - Leave Planning. Absenteeism. Time Management. Monitor and analyze team stats.

Client Service - Resolve high level telephone client queries and escalations. Provide feedback to the complaint. Escalate queries and complaints to our internal query department. Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Keep the client informed about progress through written communication, telephone communications and meetings.

Desired Skills

Target Driven
Attention to detail
Problem Solving
Communication
Time Management
Desired Work Experience

1 to 2 years Call Centre Supervisor
1 to 2 years Debt Management & Collection
Desired Qualification Accreditation

Grade 12 / Matric
About The Employer

NuDebt Management, a well-established Debt Collecting company based in Alberton, is looking for experienced Debt Collector Call Centre Supervisor to join the team.


Apply Here http://bit.ly/2G5KJHC

Job id : , #72290, 196 views,

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