Senior Customer Support Specialist (Olivedale)

Our Client is looking for a Senior Customer Support Specialist
Purpose of the job:

To manage and handle customer queries and support questions related to the Smoke CI products. To implement, monitor and maintain the installation of those products for the customers.

Job Responsibilities:

Regularly engage with customers to resolve and manage tickets logged by customers within the Smoke CI ticket system.
Answer customer inquiries regarding Smoke CI products.
Advise and guide customer in ways to use the software they are working with.
Work with the project manager and project team to implement new product installations and additional projects customers may use.
Install, perform minor repairs/configurations and updates to the Smoke CI product according to the product specifications.
Log initial bug-reports based on customer issues in the bug tracking system.
From time to time identify ways to optimise customer installations and report/discuss with the rest of the team

Advise customers using best practice on how to implement the Smoke CI features.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Advise on new features and requirements of products.
Refer major system problems/issues to relevant third party suppliers.
Handle sensitive or confidential customer material with the necessary diplomacy without disclosing information prematurely or incorrectly.
To be an active representative of the Smoke CI brand, acting with integrity and passion.
SQL Scripting and Query building is a must
Bash scripting and automation is a must
Competencies:

Technical Knowledge and skill
Motivating others
Resilience
Customer Service Orientation
Analytical thinking
Communication skills
Planning and Organizing ability
Presenting and communicating information
Attention to detail
Persuasiveness
Problem-solving & Analysis
Using Initiative
Flexibility
Personal Motivation
Following instructions and procedure
Time management
Ability to display emotional resilience and the ability to withstand pressure on an on-going basis.
Integrity
Experience and Knowledge required:

Minimum of 2 years job related experience
Knowledge and working experience with SQL Server 2008, Transact SQL for SQL Server 2008, XML, CSV, Excel, VPN technologies, Remote Desktop, MySQL knowledge a bonus


Apply Here http://bit.ly/2wa2phw

Job id : , #69165, 5 views,

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