Sales Coach

🗏Job Type

Full Time

Introduction
The Sales Coach contributes to the organisational goals by providing guidance, feedback and direction to sales consultants to ensure that they perform successfully in their role


Job Functions
Training


Industries
Insurance


Specification
Consult and provide feedback with sales managers and support manager in terms of required training needs.

Ensure that each sales consultant are guided in accordance with the measures, goals and objectives set for them.
Listen and assess sales calls against predefined quality and sales measurements.
Obtain and analyse feedback from SQA evaluators and sales data for each sales consultant in order to improve quality scores.
Identify the high priority performance issues and ensure that suitable focus is placed on addressing these issues through the creation of effective coaching plans.
Drive performance improvements by providing effective training (soft skills, sales techniques and rapport, product knowledge etc.) and coaching.
Provide continuous feedback and reports (sales improvement, trends analysis etc) to individual and management in terms of performance improvement.
Assess and monitor sales calls and performance to ensure effective implementation of sales training and coaching provided to the individual.
Effective change management to sales consultants in terms of communicating and training changes in sales process, scripting, product knowledge.


Requirements

Essential: Grade 12 (Standard 10) with University Entrance (NQF4)
This position requires FAIS accreditation
4 – 6 years Sales supervisor / Trainer / Coach within a call centre/customer service environment

The Telesure Service Way Requirements

Make it Easy to Connect:
Listens attentively (does not interrupt) to understand
emotional state and b) customer’s need
Asks clarifying questions to ensure need is clearly understood
Calmly accepts constructive feedback (remains calm and engaged)
Responds appropriately to cues on type of customer and emotional state

Make it Easy to Understand:
Explains compliance requirements, policy and/or services clearly and in logical steps
Requests upfront all information necessary in order to solve the customer need/problem
Explains why additional information may be required
Shares the reasons behind information needs and/or policy and service structures

Make it Easy to be Kept Informed:
Explains the steps in the process clearly – what will happen, what must the client do/expect
Confirms with the customer when and how feedback would typically be given
Agrees time and method of feedback that is convenient for customer
Follows through on giving feedback in the manner agreed
Proactively provides information so as to avoid unnecessary comebacks
Explains clearly the reason why, if a customer is to be put on hold/transferred

Make it Easy to Consider It Done:
Honours commitments to others
Meets important goals and deadlines
Takes responsibility for own mistakes and correcting them



Apply Here http://bit.ly/2QUwrCI

Job id : , #74663, 47 views,

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