Order / Customer Services Agent

🗏Job Type

Full Time

Minimum requirements for the role:

Previous experience working within a manufacturing or distribution chemical or food or related environment is preferred but not essential.
Previous experience working in a customer order processing services role is essential.
Must be proficient in MS Office and have basic Excel experience.
Must have previous experience using Customer Service Systems such as Syspro and SAP.
Must have excellent written and verbal communication skills and be fluent in English.
Ability to prioritise workload and complete responsibilities on time is essential.
Must have strong problem-solving and interpersonal skills as well as be a highly dependable team player.
Must have prior experience utilising a multi-line telephone system.
Must be action-oriented and be able to work in a fast-paced environment.
The successful candidate will be responsible for:

Managing the order processing process, which includes processing 60-100 inbound calls per day.

Managing outbound calls, depending on volume.
Handling all calls in a prompt and courteous manner.
Maintaining working knowledge of products, accounts, company representatives, tools and dispensing systems.
Completing a call on screen accurately while speaking with the customer.
Developing technical and mechanical proficiency to assist customers and field staff with dispenser system issues.
Consistently achieving average scores in quantity within the team.
Providing reliable customer service in area of responsibility.
Salary package, including benefits, are highly negotiable depending on experience gained.


Apply Here http://bit.ly/2ItOHOS

Job id : , #75695, 10 views,

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