Customer Services Agent (Credit Management and Returns)

🗏Job Type

Full Time

Minimum requirements for the role:

Previous experience working within a manufacturing or distribution chemical or food or related environment is preferred but not essential.
Previous experience working in a customer services role, interacting with customers is essential.
Must be proficient in MS Office and have basic Excel experience.
Must have previous experience using Customer Service Systems such as Syspro and SAP.
Must have excellent written and verbal communication skills and be fluent in English.
Ability to prioritise workload and complete responsibilities on time is essential.
Must have strong problem-solving and interpersonal skills as well as be a highly dependable team player.
Must have prior experience utilising a multi-line telephone system.
Must be action-oriented and be able to work in a fast-paced environment.
Ability to resolve issues and be an excellent listener is essential.
The successful candidate will be responsible for:

Managing returns and following through on the closure of the request.
Reviewing and validating requests against established returns policies and requirements.
Determining the appropriate price to credit the customer with reference to established customer programs.
Urgently attending to the request requirements to attain agreed service level agreements.
Investigating and communicating to customers all issues or discrepancies that may arise in the requests to get approval on how to proceed with processing their returns requests.
Managing unauthorised returns/claims received in the Returns Warehouse to be able to create an RMA to be able to release credit note to the customer as exceptions.
Proactively addressing delays in the returns process to prevent request to age beyond the required Service Level.
Providing proactive and timely communication and follow-up to customers on status reporting, issue resolution and continuous improvement, among others.
Salary package, including benefits, are highly negotiable depending on experience gained.


Apply Here http://bit.ly/2ItOHOS

Job id : , #75711, 5 views,

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