Junior Support Officer

🗏Job Type

Full Time

Junior Support Officer

This is an entry level position for a vibrant young candidate at CiMSO Business Solutions Africa. The position requires a candidate to prove themselves and building the required experience to prepare them in becoming a dedicated, qualified Support Officer within the company.

Remuneration:

Industry Related Base Salary
Ability to earn higher base and additional bonus
Primary Responsibilities:

Support Activities
Answering and fielding incoming phone calls, directing callers to the appropriate extensions
Creating and assigning service tickets
Preparing support connections

Communicating feedback to clients
Implementing resolved service tickets
Self-Development
Actively and continuous learning Cimso Software Suite of products and tools utilized
Contributes to team effort by accomplishing related tasks and results as needed.
Secondary Responsibilities:

Update customer database
Assist and send quotations to customers
Test software processes and replicate error reports
Personality Attributes

Strong, professional personality with friendly and positive attitude;
Effective performer in a high-pressure environment;
People's person capable of working in a team to achieve goals and targets;
Accurate with figures and attention to detail.
Required Skills

Intermediary computer skills, using Microsoft Windows, Office & Internet;
Strong, professional verbal & written communications skills in English & Afrikaans;
Effective prioritization, organizational & problem-solving skills;
Ability to do internet research.
Mobility Requirements:

Regularly travel to other cities and, eventually, other countries;
Be away from home for several weeks at a time;
Have reliable transport to and from office;
Do physically activities such as moving supplies and equipment;
Mount step ladders and work with tools such as screw drivers, wire crimpers etc.
Environmental Factors:

Occasional long hours using computer and telephone;
Operating in a busy, open area office with interruptions and meetings;
Performing accurate financial data entry associated with deadlines.
Educational Requirements:

Matric/Grade 12 certificate;
Any Hotel, Lodging, financial or business experience will be beneficial.
Interview process:

Send your CV through to us at www.cimso.com

Job id : , #74339, 32 views,

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