Helpdesk Support Agent-Business Connexion

Job Title Helpdesk Support Agent
Ref No. 70001338.3
Job Category Information Technology
Position Type Permanent (Full Time)
Location BLOEMFONTEIN, ZA (Primary)


Job Description
Primary Functions of the Role

Helpdesk 1st Response
Provide remote support to clients
Recurring Tasks
System Testing and Version Control

Job Requirements
Experience & Qualifications
Experience required for the job:

Microsoft Administration knowledge and experience
Windows Server 2003 and Windows XP and Windows 7
Structured Query Language (dos based applications e.g. bat files, SQL/ MySQL)
Retail Computer hardware knowledge
Helpdesk Support (Telephonic / Remote)
Exposure to the Pharmacy Retail Environment


Education:

Matric
N Dip in Information technology or Btech Information Technology or equivalent

Competencies & Skills
Knowledge Required to do the job:
Understanding of the client’s core business culture and needs
Understanding of UCS admin requirements and system solutions
Basic understanding of the systems application deployed at customers
Good understanding of the customer services provided (internal and external)
In-depth understanding of the Project Charter and any related SLA’s
Good understanding of UCS Technology client management policies and procedures
Good understanding of the client’s business processes

Skills/ Abilities required to do the job:
Communication skills, including telephony skills
Good presentation skills
Well-spoken and articulated
Time management skills
Analytical and problem solving skills
Accounting skills
Have a good understanding of the architecture and business rules of the clients
Must have initiative and be able to work unattended
Must be able to work well under pressure situations and deliver high quality work
Fluent in English and Afrikaans and where possible other indigenous languages
Precise and accurate in work output at all times
Take on responsibility for immediate work environment
Diplomacy and ethical
Excellent basic management skills – especially planning, coordinating and organizing
Ability to work collaboratively with other departments and external service providers
Ability to manage service providers ensuring clear delegation of responsibilities and authority
Ability to monitor and control and to institute corrective action
Ability to comply with financial requirements and submit accurate reports as required
Ability to resolve conflict and to motivate others


Apply Here http://bit.ly/2BsqKW1

Job id : , #69943, 354 views,

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