Global Concierge – South Africa

&Beyond;is built, almost entirely, on the strength of remarkable people who give passionately to
their roles, work tirelessly, and have the guest experience at the core of their focus daily and care
of the sustainability of our communities and environment. Every single ‘&Beyonder;’ makes a huge
difference to our success and our contribution to the world, regardless of their role or function. For
this reason we choose ‘&Beyonders;’ very carefully – they are the strength and the future of this
company.
BRIEF:
andBeyond Global Concierge: A personal, bespoke global ‘access platform’ for direct, indirect
guests and travel partners to provide a paid for bespoke service for guests travelling South Africa
and provide information and make bookings of all andBeyond Africa beds across key markets and
time zones; supported by telephone, e-mail and live chat.
The bed booking service will be provided Monday to Friday, across several different time zones with
expert advice regarding travel and information to andBeyond operated territories and the ability of
provisionally hold and beyond bed space. The service will include a step by step pre-, during and

post travel support platform ensuring guests and trade partners receive a bespoke and care free
travel experience. The in country support service will operate seven days a week.
KEY OUTPUTS:
 Upholding the values of &Beyond;... Care of the people, Care of land and Care of the wildlife
 Calm and professional communication skills in order to service travel partners, direct and
indirect guests
 Creative planning, designing of itineraries and in country support for guests
 Assisting the reservations process with a provisional holding of andBeyond bed bookings together
with a handover process to various partners should it be required.
 Consistent and clear communication with trade partners, direct and indirect guests, sales teams,
preferred supplier partners and colleagues where required.
 Proactive selling of the &Beyond;Africa products and services ensuring the best suitable safari
 Meets people and responds to a variety of situations with poise, patience, and discretion.
 Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to
serve.
 Have a strong knowledge of &Beyond;and the regions and territories it operates
 An independent, curious and “can do it” nature


ADDITIONAL DUTIES:
 Attend and participate in continuing educational programs and training webinars.
 Support and Assist other departments and offices during leave cycles.
QUALIFICATION REQUIRED:
 High School Qualification, 3 year University/College Qualification advantageous
 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have
worked in a bed management environment
KNOWLEDGE REQUIRED:
 An in-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU,
Zendesk, &Beyond;Guest Information System - training provided)
 Good destinations knowledge of South Africa, Southern and East Africa preferable
 A willingness and aptitude to learn
SKILLS REQUIRED:
 Experience with multi-currency with an understanding of the principles of foreign currency
 Working in an orderly manner
 Must possess multi-tasking skills with constant interruptions.
 Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to
resolve, take ownership to ensure it gets to the appropriate person/department for assistance.
 Customer Service and Relationship focused
PERSONAL ATTRIBUTES:
 An understanding of the constant changing working environment
 Diligent self-starter, with a high level of attention to detail
 Results focused, but willing to work with diverse personalities in a challenging environment
 Generate and maintain a positive momentum and high levels of productivity.
 Maintain social, ethical, organisational and professional norms.
 Keen willingness for ongoing personal development.
 Excellent communicator;
 Team player who works productively with wide range of people, including operating from a
remote location.


CONTACT PERSON : Claudette Grundling: claudette.grundling@andbeyond.com

Job id : , #70513, 44 views,

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