Client Manager

Impact on the Business / Function
 Proactive management and coordination of all onboarding requests on behalf of the Relationship Managers for new business, renewals, reviews and off boarding
i. Work closely to capture requirements for new requests. Client
Managers should be working with Relationship Managers prior to new request being raised so that they are fully aware of the requirements
ii. Supporting Relationship Managers with a selection of pre-onboarding tasks – includes the preparation of key analysis to support the client selection and decisioning process (i.e. Business Approvals, Client Selection Committees)
iii. Responsible for ensuring all required information is available to ensure the smooth completion of the request, understanding what
information will be required by all downstream functions to support
the end to end process
iv. Work closely with the assigned Coverage Sector, and understanding their priorities and ensuring requests are prioritized accordingly and queries resolved within agreed timeframes.
v. Be the operational point of contact for the client and manage outgoing communications relating to the onboarding requests
vi. Accountable for ensuring all required steps in the onboarding process have been undertaken and that all relevant controls have been adhered to
 For cross-border requirements, own and orchestrate to completion the onboarding requests across the identified markets - working closely with the impacted onboarding teams;
i. Ensure the case as adequately prioritised across all impacted balance sheets and that correct focus is given by all impacted client managers (where a local CM is required to provide assistant and support with escalations)
ii. Be accountable for CDD and Credit approval processes across all

impacted balance sheets – escalating to the requesting Relationship
Manager when appropriate
iii. Coordinating all aspects of client outreach
 Own and manage off-boarding of clients managed in their locality, liaising with the Client Operations Global Exit Functional lead where appropriate;
i. Liaise with the Risk Review Client Selection Committees and support
RMs in conduct research to support client exits and account closures
ii. Ensure all activities are conducted in the correct order – i.e. ensure that the KYC Profile is updated, all Credit Lines reflect the decision, accounts showing the closure indicators and contracts run-down (activities will differ across product lines and additional instructions manuals will
need to be referenced)
 Assist in the communication and embedding of the standard onboarding processes based on knowledge of the location, client and product requirements
 Be the local escalation point for all on-boarding issues, working closely with all impacted and interested parties
 Overseeing tasks performed by the Client Management Support, CMDD and functional SMEs to ensure any bottlenecks are resolved in an efficient and timely manner.

In addition to the above, Client Operations Client Managers are expected to provide support in delivering the following*:
i. Review and maintain client data integrity within key IT systems – raising work requests to Service Delivery for account relinking and
amendments
ii. Where additional support is required, Client Managers to channel the work request to relevant delivery team for completion
iii. Facilitate KYC dispensations, where required, write business case to support requirement – working closing with KYC New Business Team and Compliance Officer as needed
iv. Oversee the completion of AML questionnaires to support the
onboarding/renewal process
v. For Sector, compose business case with required information and track the approvals process
vi. Ensuring post-trade servicing requirements are forwarded to the
appropriate product serving team for completion
Operational Effectiveness & Control
 Evaluate the agreed Service Levels relating to client onboarding or services provided by Client Operations and ensure these are managed across all functions
and any external service providers
 Provide management information that demonstrates that status of the onboarding processes as measured against the defined standards, clearly articulating gaps and issues.
 The Client Manager is accountable for ensuring the right level of MI and reporting is delivered to meet the requirements of the client, business and internal stakeholders
 Highlight problems areas and blockages and use initiative to suggest ideas to change and improve processes.
 Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality and adherence is never compromised.
 Support the RM and Client through the conversion to the new Global AML standard including having a clear understanding of the additional due diligence requirements and how they will impact the client and support clients and functional SME’s in the gathering of this information
 Support business and onboarding delivery teams to build alignment to the standards and to introduce the required controls and measures
 Adhere strictly to compliance and operational risk controls in accordance with the organisation and regulatory standards, policies and practices – at the agreed standards.
Where applicable, report control weaknesses, compliance breaches and operational loss events.
 Ensure compliance with all relevant internal instructions (FIMs, GSMs, circulars) and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour
 Managing client KYC portfolios by taking ownership of the renewal process, as well as interactions with KYCs, Relationship Managers and the client to drive resolution of KYC cases.
 Develop accurate KYC requirements (in conjunction with KYC Operations) and coordinate the associate client outreach activity
 Ensure all regulatory assessments and CDDs have been conducted against the client according to local and global requirements and in accordance with FIMS

Requirements:

Familiar with AML/KYC regulatory requirements
 Thorough understanding of legal structures of various client types including financial institutions, corporate organisations, funds, SPVs etc.
 Excellent planning and organizing skills
 Proficiency in using MS Office software is essential, particularly MS excel, PowerPoint and Word
 Good abilities in use of internet search engines
 Fluent in English (written and spoken) and a local language for location where English is not the preferred Business Language

Please submit your CV directly to Adi Steiner @ Redi Recruitment (adi.steiner@redirecruitment.co.za) with the position applied for in the subject line.

Job id : , #70379, 8 views,

« Branch Manager ElectronicsOperations Manager (6 Months FTC) »