2nd Line Support Engineer

🗏Job Type

Full Time

Employer: Pioneer Recruitment
THE MAIN RESPONSIBILITIES OF THE JOB ARE:

The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:


Install, configure and support all Microsoft desktop operating systems.
Install, configure and support all Microsoft and other application software (desktop).
General hardware installation and troubleshooting (desktop).
General troubleshooting on all IT related equipment.
Respond to and resolve support calls at customer sites.
Remote administration of workstations.
Responding to monitoring system alerts.
Resolve support calls via remote connection (desktop).

Complete desktop configuration documentation for client sites.
Execute orders and follow up service and repairs with external suppliers.
Identify possible risks or problems and escalate to senior engineer.
Collect and deliver stock when required.
Candidate Requirements
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED
At least a Matriculation certificate.
A+, N+ and\or equivalent Microsoft qualification on desktop OS.
Good knowledge of hardware components and hardware troubleshooting procedures (desktop).
Good knowledge of Microsoft desktop operating systems and desktop software.
Working knowledge of all of the Microsoft Office applications such as Word, Excel, PowerPoint, and Access (installation and configuration).
At least one year of desktop support experience in a corporate networked environment.
Some Server experience


ATTRIBUTES

An organised individual that can work unsupervised and effectively manage time and multiple tasks.
An analytical thinker that works methodically and always pays attention to detail.
An individual that always thinks before they act.
An individual who enjoys studying and improving their knowledge.
Ability to follow checklists and procedures accurately and adhere to company standards.
A self starter that is able to work alone or in a team.
Ability to work under pressure and remain focused.
A well presented individual with excellent communication (face to face, telephone and written) and inter-personal skills.
A motivated individual with a passion for technology.
Ability to identify, assess and solve desktop hardware and software problems innovatively.
Must have own transport and the ability to work after hours (on short notice) when required.


Apply Here http://bit.ly/2wxCf9H

Job id : , #71699, 7 views,

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