Travel Specialist - Luxury Travel Company - Johannesburg

🗏Job Type

Full Time

Kendrick Recruitment are seeking a Travel Specialist for a Luxury Travel Company based in Sandton, Gauteng.

 KEY OUTPUTS:

Interaction with guests, shareholders, staff and journalists telephonically and via email
Planning and designing itineraries for guests, shareholders, staff and journalists
Handling reservation requests from either e-mail or telephonically
Processing of reservations from quote to finalising, including reservations, invoicing, collecting of payment and travel documents
Professional servicing of our guests
Selling of our products and services
Interaction with colleagues, guests and suppliers
Maximum 8 working hours turnaround time on all enquiries from time of receiving the enquiry
Saturday duty and Emergency duty on a rotation basis
Public Holiday duty on a rotation basis

Backup for colleagues when they are away from the office
Expanding product knowledge through attending training sessions
KNOWLEDGE REQUIRED:

A good knowledge on any of the destinations that the company promote within South, Southern and East AfricaÂ
A good knowledge on FIT and Groups policies and procedures
A good knowledge of the company’s Safari Offers especially Bush Breaks and Family and Friends
A good knowledge of Staff and Business policies
Working experience in tour operating and general reservations procedures
SKILLS REQUIRED:

Good understanding of product knowledge, third party and company Product destinations
Understanding of travel industry channels
Excellent computer skills including:
o Tourplan advantageous
o ESS is essential
o MS Office applications such as Word, Excel, PowerPoint and Outlook
o WETUÂ
o Other related systems such as the Web Reporting Portal
Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
Understanding and knowledge of the different markets in which the company operates in
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
Sales process and methodologies
Sales and Brand representation
Problem-solving skills
Experiential Creativity (Crafting Experiences)
Guest/Client Delight
PERSONAL CHARACTERISTICS:

Excellent communication skills (E.g. verbal, written, reporting and body language)
Time management
Teamwork and interpersonal skills
Conflict management and resolution
Attention to detail
Administration and organization skills
P-drive Navigation
Paperless filing
Database filing and management
Speed Reading and TypingÂ
PREVIOUS WORK EXPERIENCE REQUIRED:

Minimum of one year’s previous tour consulting experience required


Apply Here http://bit.ly/2Dh6BB4

Job id : , #75473, 8 views,

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