Technician: End User Computing (Level-2 Field Services)

🗏Job Type

Full Time

A LEVEL 2 FIELD SERVICES TECHNICIAN is responsible for responding and solving desktop related hardware, software and peripheral calls assigned via ACSA Service Desk or Service Delivery Manager within the prescribed SLA timeframe.

SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES
Provisioning end user equipment includes but is not limited to the following:
Building of new and used workstations using the ACSA image.
Provide feedback on any image deployment or workstation configuration issues so that they can remediated by the configuration management team.
Ensuring all user data is backed up and restored appropriately with user sign off.
Collection and delivery of end user equipment from end to end (store rooms to end users).
Ensuring equipment is kept secure at all times to prevent theft, loss or damage.
Ensuring assets are tagged and tracked in asset database according to ACSA standards.
Ensuring asset database is kept accurate in accordance with SLA.
Maintain operational support procedures
Adhere to standard security processes and procedures
Manage queues for incidents, service requests ensure SLA is met.

Report adhoc and monthly on equipment deployment. • CompTIA A+, CompTIA Remote Support
Desktop and End-User Microsoft Windows experience (essential)
CompTIA N+ Beneficial
ITIL v3 Foundation Certification or an overview or understanding thereof
Computer technology Fundamentals
Minimum of 1 years of experience performing desktop related troubleshooting
Basic network knowledge and experience (essential)
1. Personal Attributes and Skills Required
Ability to think and interact logically
A natural curiosity
The ability to work in a team and to be proactive around self-learning
The ability to work under pressure and to tight deadlines
Willingness to assist with additional tasks given to the team
Interpersonal skills
Good judgment skills
Good communication skills
Behavioral traits such as attitude, motivation and time management
Be prepared to perform standby duties and work irregular hours if required
Own vehicle and valid driver’s license
Standby and overtime may be expected.


Apply Here
Send CV to:
recruitment@stortech.co.za

Job id : , #71945, 39 views,

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