Switchboard Operator-Tsebo Solutions Group

🗏Job Type

Full Time

Job Title Switchboard Operator
Business Unit / Division Tsebo Facilities Solutions
Job Type Classification Permanent
Location - Town / City Johannesburg
Location - Province Gauteng
Location - Country South Africa
Location - Site ABSA - Alice Lane


Job Description
Tsebo Solutions Group are the largest provider of facilities services in Africa. Through our 37,000 staff and 41 offices in 25 countries, Tsebo manages our clients “non- core” services such as facilities management, cleaning, catering and security. This enables our clients to maintain focus on their own core operations without the distraction and cost of maintaining their business infrastructure. Tsebo clients benefit through reduced risk, cost and complexity, with improved transparency and productivity across our African and Middle East portfolio.

To provide a professional reception and switchboard service to Absa staff, clients and service providers

Duties & Responsibilities
Incoming Calls:
• Answer all calls within 3 rings
• Return calls to be answered promptly
• Greet callers in a friendly and professional manner, never raise your voice and always offer to assist
• Use the correct terminology and ask the appropriate questions to correctly transfer the call
• Provide accurate information to callers at all times
• Respond to calls that return to the board unanswered and assist the caller with an alternate extension
• Ensure there is adequate cover when leaving the board
• Update Switchboard supervisors of changes and updates of information
Emergency Calls:
• Keep an updated emergency contact list
• Make emergency calls as required and keep a record thereof
Switchboard Database:
• Update the database promptly and continually as and when required
Order stationery as required for the switchboard area.
Ensure the general tidiness of the switchboard and frontline areas including interview rooms and boardrooms.


Skills and Competencies
• Must have excellent interpersonal skills
• Must have good telephone etiquette
• Must be able to multi-task
• Must be energetic
• Must be punctual and reliable
• Must be approachable
• Must be self-motivated and team-oriented
• Must be friendly, polite and helpful when dealing with customers
• Must be able to work under pressure


Qualifications
• Matric Certificate
• 2 – 3 Years’ experience in frontline reception
• Microsoft Word, Excel, Access, PowerPoint & E-mail
•Fluency in English



Apply Here http://bit.ly/2tKHqUT

Job id : , #72083, 58 views,

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