Supervisor Application Support

🗏Job Type	Full Time
💰Salary	R350,000 - R420,000 pa

MINIMUM REQUIREMENTS

IT Diploma or Equivalent IT related Certification required
Microsoft SQL Training and certificate is a must.
A+, N+, and ITIL Foundation is prefered
Own transport and valid drivers license
DUTIES

Providing application configuration and maintenance on business facing systems.
Delivering support to existing business users.
Investigating and resolving application errors, data discrepancies and queries.
Ensure that all work orders is carried out in accordance with required standards, methods and SOP's
Introducing new Standard Operating Procedures and SLA's for the team or improving the existing ones.
Quality Assurance to uphold data integrity.

Investigate problems and other requests, determine appropriate action to be taken.
Monitor progress of work orders and ensure that users and other interested parties are kept informed.
Develop temporary work around or application enhancements.
Assist in presenting solutions on issues raised.
Draw monthly report for management reporting
Log TFS bugs if and when necessary in order to resolve system issues.
Oversee work order's to ensure that the overdue rate is within acceptable levels.
Drive continual improvement with regards to work orders in order to bring down the average response time of work orders.
Attend relevant OPS meetings to supply feedback to interested parties.
Identify trends in work orders and implement plans to reduce trending work order issues.
Ensure staff time managment and manage leave requests.
Contact : Tshidi Magau

Email : Email Address

Desired Skills

A+
N+
ITIL Foundation


Apply Here http://bit.ly/2G5KJHC

Job id : , #71998, 5 views,

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