SERVICE CO-ORDINATOR (DBN000512)

Our Client in the refrigeration industry in NEW GERMANY (PINETOWN, KZN) urgently requires a SERVICE CO-ORDINATOR to ensure continuous workflow for the technicians through adequate planning and procuring of relevant spares for field services.

Responsibilities: Must be intimately familiar with the customer service data sheets which provides information on the services and spares the organization provides its customers.Regularly check what services and spares are being provided, staying updated on which services are completed and which are outstanding.Drive growth and accuracy of proposals and quotes through interactions with service personnel and customers.Continuous improvement of workflow through timeous procurement of spares, planning monthly services and service work ahead of time.Match customer’s needs by scheduling monthly services on the customer’s preferred date of service.Recording customer service data, service reports and resolve discrepancies in data with service personnel.Contact point for customers to lodge and resolve queries regarding their services.Check service personnel’s job cards for accuracy and completion in order to invoice.Request orders for work before work is scheduled and completed.Minimum Qualifications / Experience: Mechanical qualification from accredited institution or equivalent service coordinating experience (at least 3-5 years).Strong administrative and document control experience would advantages.Recent version of Microsoft Office software suite such as Excel, Word and Outlook.Standard office equipment such as computers, printers, and copiers.Training will be provided for software packages that can include client management programs and service databases.

Skills: Communication skills are important since a significant part of the job involves communicating with both customers and service personnel.Attention to detail will assist in ensuring that customers’ needs are met and that all relevant spares for the jobs are ready.Organisational skills will be required to match an array of services and parts to the correct service personnel and customer.Record keeping is a crucial and ongoing part of the job, the service coordinator must keep detailed records of the customers and the services they’ve been matched offered.Working Hours: Work hours are 07h30 - 16h30 Monday to Thursday and 07h30 - 14h30 on Fridays.The workweeks would generally be 40 hours, though some overtime or non-traditional hours may be necessary from time to time.Remuneration: R21 000 per month

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