Senior Assistant Housekeeper-Marriott International, Inc

Job Number 180027LC
Job Category Housekeeping & Laundry
Location AC Hotel Cape Town Waterfront, Cape Town, South Africa VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the elegant line of a chaise, AC Hotels believes that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the edited beauty of AC Hotels. They feel connected to us through a shared concern for details. They enjoy feeling a part of our small, discrete, global tribe. In fact, the feeling of being among like-minded people is a significant part of the AC appeal.

We’re looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with AC Hotels.

JOB SUMMARY

Reporting directly to the Head Housekeeper, the successful incumbent is responsible for the daily shift operations of Housekeeping and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
The successful incumbent will be responsible for scheduling and monitoring staffing levels, HR related admin procedures, monitoring stock and training procedures as well as assisting in any administrative functions needed for the smooth running of the Housekeeping Department in accordance to Marriott International Policies and Procedures.

CANDIDATE PROFILE

Education and Experience
A recognized Hospitality qualification advantageous
3-5 years relevant experience in a similar position within a 4 or 5 star hotel environment
A comprehensive understanding of the Hotel Industry and the ability to leverage upon such for the benefit of the customer experience and associate morale
To have an in-depth knowledge of the intricacies and detail involved in forecasting, budgeting and cost containment and to set goals in terms of best international benchmarking
A thorough and in-depth knowledge of stock control
Attention to detail
Proficiency in Microsoft packages as well as extensive knowledge of Opera PMS
Experience in IR management and disciplinary processes
Good leadership and interpersonal skills essential

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Ensures employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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