SASSA - Customer Service Agents
๐Job Type | Full Time |
Customer Service Fixed Term Contract Position
2-month Contracts based in Randburg
To Start ASAP
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilities (including but not limited to):
Answering inbound calls timeously.
Be professional and polite at all times.
ย
ย
Listening attentively to customer queries.Responding to customer queries accurately.
Ensure that quality standards are met.
Familiarize oneself with products and procedures.
Providing relevant information to ensure First Call Resolution.
Effectively resolve queries.
Escalating faults that cannot be concluded on first contact.
Ensuring that customer details are captured accurately.
Perform any adhoc tasks as and when required
Grade 12
Computer Literate
Excellent Communication written skillsร
Serious and passionate about customer service and working in a customer service industry
Previous call centre experience
Fluent in English and another South African language
COMPETENCIES:
Customer focus
Ability to build customer loyalty
Conflict management
Excellent communication skills
High level of professionalism and an understanding ethical conduct.
Quality orientation
ยซ Make Rs 8000 a Day Using Whatsapp - Apply Now!, Submit Your Application - 8000 Rupees per dayWarehouse Assistant Required ASAP ยป
APPLY NOW โ |
X
Get Job Alerts On Whatsapp
Send Me Job AlertsOR
Continue to APPLY!ย
By Clicking Continue, You will be redirected to the Job Offer