Sales and Reservations Coordinator

🗏Job Type

Full Time

The Reservations team contributes to this success by providing quick and accurate bookings, confirmations and suitable alternatives to all accepted quotes for DMC clients. The team also completes reservations work for all Intrepid Group brands. The Reservations Coordinator is responsible for the administration and follow up on bookings to meet Intrepid Group and Sales team requirements. The position manages the accurate and efficient confirmation of bookings for all suppliers for both Intrepid Group and external clients as scheduled and ensures the budgeted costs are correct and that all information relating to the booking is recorded in systems (Travel Studio). The Coordinator will also provide confirmations to the Sales team for external clients. Where a booking is not able to be made or there is a costing issue, the Coordinator will provide accurate feedback and alternatives where appropriate to ensure that customer service levels are maintained. Follow-up support for all bookings, responding to enquiries from Sales and Operations, is also critical to maintain excellent customer service.

QUALIFICATIONS, TECHNICAL SKILLS AND EXPERIENCE

Experience with a reservations system (Travel Studio Preferred)
Experience with ticketing and other reservations processes
Strong destination/regional and local travel knowledge
In-depth knowledge of product, itineraries, destinations, and the adventure travel industry in Southern Africa.
Excellent organizational and administration skills
Strong communication skills (telephonic, verbal & written) in English and preferably a local language
High level of computer literacy (particularly Microsoft Office)
SOFT SKILLS AND OTHER PERSONAL ATTRIBUTES
An understanding of and a passion for PEAK's style of travel, including the styles of our different brands.
Attention to detail, with the ability to prioritize and manage own workload

Reliable while able to work under pressure
Personable and self-motivated
Demonstrating high standards of customer service
Confident and professional communication skills
Can work independently and with a team
Friendly and flexible
An understanding of and a belief in the Responsible Travel philosophy
Areas of Accountability:
Bookings/Reservations
Sales and Reservations Coordination
Supplier Relationship Building
Feedback Management
Trip Coordination
Sales Support
Relationship Building with others Department
Crew Relationship Building
Brand Awareness
Time Management
Administration
Financial Administration
Process Improvements
Ad hoc projects


Apply Here http://bit.ly/2st5xnp

Job id : , #75207, 7 views,

« Direct Sales ConsultantHair Care Sales Consultant »