Liabilities Insured Administrator

🗏Job Type

Full Time

The Liabilities Insured Administrator contributes to the organisational goals by administering litigious third party claims and defending or settling these claims on behalf of the customer.
Job Functions Call Centre,Legal Industries Insurance Specification
Job Objectives/Outputs

Review the customer claim in accordance with standard operating procedures to determine possible third party settlement.
If claims should be further investigated the merits and quantum of the claim should be considered in accordance with a standard operating procedure.
Update claim(s) accordingly with relevant information on the AS400 system and in accordance with standard operating procedure.
Negotiate and offer a settlement to third parties in accordance with standard operating procedures.
Update, inform and notify the customers of the matter being finalised and settled in accordance with standard operating procedures.
Ensure up-to-date knowledge of company products, systems and procedures
Responsible for requesting payment on settlement offers received from other insurance companies in line with the SLA’s
Deliver the Telesure Service Way through personal effort and through others.
Deliver on TCF principles in alignment with regulatory requirements

Essential Competency Requirements

CORE COMPETENCIESSUB COMPETENCIES (Telesure Competencies)
DESCRIPTION
AnalysingInformation Processing / Analysing / Problem SolvingAnalyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Demonstrates an understanding of how one issue may be a part of a much larger system

Planning and OrganisingPlanning & Organizing
Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones

Delivering Results and Meeting Customer Expectations
Customer Orientation / Telesure Service Way
Focussing on customer needs and satisfaction as per the Telesure Service Way

Results Focus / Driving for Results
Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Consistently achieves project goals; Works in a systematic, methodical and orderly way

Following Instructions and ProceduresFollowing Instructions & Procedures
Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Complies with legal obligations and safety requirements of the role (FAIS etc.)

Writing and Reporting
Writes convincingly; Writes clearly, succinctly and correctly; Avoids the unnecessary use of jargon or complicated language; Writes in a well-structured and logical way; Structures information to meet the needs and understanding of the intended audience

Persuading and Influencing
Persuading, Influencing & Negotiation Gains clear agreement and commitment from others by persuading, convincing and negotiating; Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; Makes a strong personal impact on others; Takes care to manage one's impression on others; Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement.

Requirements
Knowledge and Experience Requirements

Level of Education:
Essential:
Grade 12 (Standard 10)

Desirable:
A relevant 3 year Business related degree / diploma in a legal field.
Experience:
Essential:
2 – 3 years legal experience within a short-term insurance industry
Motor collision law experience

Desirable:

Not Application

Knowledge of:
Motor collision law
Quantum
Insurance industry knowledge
Legal processes Skills:
Negotiation skills
Conflict management
Computer literacy
Writing and presentation skills
Telephone etiquette
Numeracy skills
Attention to detail
Problem solving


Apply Here http://bit.ly/2oCCsUJ

Job id : , #71900, 13 views,

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