Learning Support Consultant-Capitec Bank

🗏Job Type

Full Time

Job Title Learning Support Consultant
Division Campus
Business Unit HR
Location - Branch / Campus Stellenbosch
Location - Province Western Cape


Purpose of the Role
Learning Support Consultants in this area will be required to provide excellent learning support to Capitec Bank’s new staff compliment by attending to telephonic and written enquiries and complaints within the agreed service levels. Also to ensure workplace learning is optimised by leading learners to reach the required level of competence during the relevant Learning Programmes. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business.


Qualifications
National Senior Certificate (Grade 12) or National Certificate (Vocational)
A relevant tertiary qualification in Human Resources (3 year Diploma or Degree level)

Relevant degree in Psychology/Industrial Psychology/HR


Experience
2 year experience with a retail/customer interfacing environment or Learning environment

Knowledge and skills
Communication skills (written & verbal) in English
Preferred: Able to communicate in a 3rd official language
Exceptional listening skills
Interpersonal and relationship management skills
Computer literacy (MS Word, MS Excel, MS Outlook, PowerPoint)
Planning and organising skills
Conceptual and analytical thinking skills
Problem solving skills
Information integration
Ability to work under pressure and independently for sustained periods of time
Ability to own, lead and enable learning
Client Centric
Attention to detail
Innovation and creativity
Ability to deal with change
Propensity to own and take accountability
Able to work independently and within a team
Assertiveness and conflict management
Deadline driven

Additional Requirements
This position operates in an open plan environment
Clear credit record
Clear criminal record


Apply Here http://bit.ly/2IMGZ2o

Job id : , #71011, 100 views,