Desktop Support Technician - Intern

Job Title-Desktop Support Technician - Intern
Department-IT/Systems
Job Type Classification-Permanent
Location - Country-South Africa
Location - Province-Gauteng
Location - Town / City-Johannesburg


Job Description
Mazars Gauteng currently has an exciting opportunity for an individual to join their support team to provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tools and products used by Mazars.


Duties & Responsibilities
Desktop Support:

- Attending to service requests logged for by end-users
- Provide feedback on open tickets via the Service Desk
- Ensure adherence to the IT policy

Account Management:
- Active Directory administration
- Exchange 2010 & Exchange Online mailbox administration
- Skype for Business account administration
- Sim card and mobile data management
- Mimecast Administration

Provide 1st line IT support to Mazars employees across the country which include, but is not limited to:
- Windows Operating Systems
- Office 2013 and Office 365
- Printing support
- Telephony support
- Wi-Fi Support
- Mobile device support (iOS & Android)

Hardware Support:
- Asset management
- Liaise with vendors to resolve hardware faults
- Imagine and setup of workstations
- Workstation moves when required

Teamwork:
- Assist other Service Desk Engineers with work when required
- Monitor influx of related issues and notify the IT Team leader
- Proactively provide updates for Solution database.

IT projects:
- Complete ad-hoc projects and tasks within the Service Desk environment when required.


Minimum Requirements
Required Skills and Experience
- Minimum of At least 1 year experience in a Service Desk environment including Desktop and Remote Support
- Working knowledge of Windows, iOS & Android platforms
- Working knowledge of Active Directory and Exchange administration
- Ability to communicate effectively with all relevant stakeholders
- Ability to use sound judgment in the promotion of maximum service uptime
- Ability to effectively prioritise and execute tasks in a high-pressure environment
- Analyse new and emerging technologies and propose these to the Team Leader
- Proactive Thinking
- Focus on providing high-levels of customer service
- Maintain professionalism when dealing with customers in person, telephonically and via Instant Messaging

Minimum Qualifications/certifications:
- Grade 12 qualification
- A+ Certified
- MCTS
- MCSA (or working towards)
- MCSE (Beneficial)


Apply Here http://bit.ly/2OFbBSU

Job id : , #69404, 160 views,

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