Customer Operations Manager-Ericsson

Job Summary:


The Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled towards one customer account. The role is responsible for ensuring end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.

R
esponsibilities & Tasks

Mana
ge all aspects of the complete delivery portfolio
Handle customer and stakeholder engagement
Develop the business
Core Co
mpetencies:

Leadershi
p Competence
Financial Acumen and Analysis
Business understanding
Customer Relationship Handling
Negotiation and argumentation
Project & Program Management
Communication
Coaching & Mentoring
Minimum Qual
ification and Experience Requirements

University d
egree in Engineering, Science or Business Administration.
Minimum 10 years of Operational experience in ICT segment.
Change agent & Team builder creating energy in the organization
Proven ability to persuade and mobilize internal/external resources to secure contract fulfilment
Excellent knowledge of the Ericsson organization and its processes. Overall knowledge of the Ericsson sales process and the Contract Fulfilment Responsibility (CFR).
Strong Internal Ericsson contact network
Capable of a thorough understanding of Customers business and telecoms strategies.
Expert level negotiation and communication skills.
Demonstrated ability to provide clear, concise reports and feedback to peers and executives.
Demonstrated leadership and ownership and have a demonstrated ability to manage virtual teams.
Proven ability to work under pressure.
Show passion, speed and focus when delivering against commitments.
Fluent English.

Preferred Qualifi
cation and Experience Requirements

The holder of the C
OM role is expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
The COM is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and/or Operations.

Why is Ericsson a great place to work?
Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favorite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. often, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

Ericsson provides equa
l employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ***, ***ual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, ***, ***ual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city:
South Africa (ZA) || || Johannesburg || Consulting&SysInt;Req ID: 251541


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Job id : , #70510, 9 views,

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