Coordinator Counter Customer Service

Customer Service Counter Coordinator is the main entry point for receiving Import and Export release requests and documentation from the Customer.
Overall Responsibility:

Customer Service Counter Coordinator Johannesburg is responsible for the office administration and to ensure all Import/Export shipment releases are actioned timeously and accurately in a professional manner.

Exports

Customer communication
Printing of Original Bill’s of lading on confirmation from the Durban Office and receipt of release
Documentation i.e cargo due, Bill of entry and payment.

Check to ensure that the documentation is correct i.e vessel/ voyage and shipmen details are correct
Release Original Bill of lading to the Customer
Ensure the Customer has signed for the Bill of lading confirming receipt.

Ensure the check list is followed
Scan and email the release documentation to the Durban office timeously.
Ensure that the internal system is flagged and updated on receipt of documents.
Assist Customers with enquires
Communicate with customers in case of exception handling of shipments
Communicate with authorities in case of exception handling.
Imports

· Customer communication

· Receive releases documentation from the Customer i.e Bill of lading, cargo dues, Bill of entry.

· Check to ensure that the documentation is correct prior to stamping/ signing the Customers cover page.

· Scan and email the release documentation to the Durban office timeously.

· Ensure our internal system is flagged and updated on receipt of documents.

· Assist Customers with enquires

· Communicate with customers in case of exception handling of shipments

· Communicate with authorities in case of exception handling.

· Full compliance to quality and process of KPI’s

Office Administration

· General office administration i.e Ordering of Refreshments, stationery, filing

Any ad-hoc tasks as required by Management

Technical Competencies:

Minimum 5 years experience in the Liner Shipping Industry.
Communication skills
Responsible, dependable
Ability to take initiative and able to work under pressure
Be able to work alone, separate of a team
Customer and Service orientated
Solution driven
Very good command of written and spoken English
Flexibility in working hours
Personality:

• Team player with a proactive attitude

• Result Driven

• Persuasiveness

• Empathy

• Ability to communication and collaboration

• Ability to work under pressure, goal and deadline driven

• Flexible

• Knowing your own strengths and weaknesses and capacity for self-criticism

• Representative


Conceptional and entrepreneurial thinking and action:


• Acknowledge signals

• Multi-dimensional thinking

• Courage to make decisions and accepting responsibility


Positive image to customers and colleagues to:

• Capacity to support and inspire

Open and honest attitude

Market related


Apply Here http://bit.ly/2vZMHGz

Job id : , #70079, 13 views,

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