Consultant: Sales Contact Centre

To telephonically sell African Bank products to existing and new customers.
To build the African bank brand and the relationship between the Bank and its customers through a set of behaviours that reinforce a professional and trusting relationship.
To convert leads into sales through a process of providing and obtaining information, explaining the product and the associated benefits.
To quickly build rapport that enables the sales process. " />
Share:

Job Description
To telephonically sell African Bank products to existing and new customers.
To build the African bank brand and the relationship between the Bank and its customers through a set of behaviours that reinforce a professional and trusting relationship.
To convert leads into sales through a process of providing and obtaining information, explaining the product and the associated benefits.
To quickly build rapport that enables the sales process.

Job Requirements

MINIMUM EDUCATION
Graduate with finance major (B.Com) or NQF level 6 Qualification
Relevant FAIS accredited and should not have an expired DOFA date
Previous Financial Services industry experience (Personal Loans or Insurance) and completed Regulatory Examination (RE5) will be advantageous

MINIMUM EXPERIENCE
6 months - 1year Sales/Telesales experience.

CRITICAL COMPETENCIES
Knowledge of Process:
Telesales process
Personal Loan product processes
Risk Management process
Planning and Organising
(see Competency Definitions)
Knowledge of Technology:
African Bank platforms and systems related to Telesales.
Microsoft Office Suite: Microsoft Word, Excel, Outlook
Knowledge of Product:
African Bank Personal Loan Product knowledge
Knowledge of Industry:
Understanding of loan products features and benefits
Compliance rules and regulations
Financial literacy

TECHNICAL SKILLS
Telesales
Computer Literacy
Sales Reporting
Information Management
FUNDAMENTAL COMPETENCIES
Customer Service and Customer Centricity
Articulate in communication
Proactive problem solving / Analytical & Critical Thinking
Friendly and tolerant disposition
Emotional Resilience
Results/Target Orientated
Professionalism & Integrity
Multi-tasking and working accurately under pressure
Learning Orientation
(see Competency Definitions)

SPECIAL REQUIREMENTS
Clear criminal record
No expired DOFA date
Must be willing to work shifts and weekends
KEY RESULT AREAS Sales of products (activities directly linked through telesales)
Attain monthly Revenue targets and daily sales objectives
Calling clients and engaging in conversations (guided by scripts)
Provide key information to solicit interest and conversation
Understand and match client needs (and constraints).
Explaining the product choices to clients with reference to their particular financial situation
Maintain commitment to conclusion of the sale
Provide information to clients related to concluding the sale.
Achieve Lead Conversion rate.
Information exchange (through verbal means over the telephone)
Provide the right information in the right way.
Communicate in a succinct, clear and articulate manner.
Obtaining required information in the right way through questioning and prompting
Responding to client questions, objections and concerns in a responsive and engaged manner.
Explaining the product, all legal and contractual obligations
Being able to sustain in a friendly, open, energetic and involved approach to others.
Risk Management
Maintain high Call Quality, complying with the agreed upon Code of Banking Practice, FAIS Act and relevant regulatory requirements
Ensure adherence to all standard operating procedures for the call centre
Complete and pass all required training and obtain qualifications necessary in order to be fit to perform the function
Customer Service & Branding
Customer Engagement should represent our brand and values
Follow-up with customers throughout the sales lifecycle.
Create a positive image with clients about African Bank (even in the case of unsuccessful sales)
Maintain a professional and friendly impression with clients.
Show consistently high level of service quality, client intimacy
Treat all customers fairly at all times
Reporting and administration
Complete daily/weekly/monthly required reports
Collecting/capturing all required documentation and information.
After call work should be accurate (wrap up) and correctly concluded per customer
Proactively investigating options that will support their learning goals through activities such as self-study and formal training.

Apply Here https://careers.peopleclick.eu.com/careerscp/client_africanbank/external/registration.do

Job id : , #68849, 42 views,

« Call Centre Agent-SantamCall Centre Team Leader – Contact Centre job – R180 000 p/a – Johannesburg, South Africa »