CCS Agent-HILTI

🗏Job Type

Full Time

We’re looking for an enthusiastic, entrepreneurial spirited individual to join our Midrand team in the position of Centralised Customer Service Agent. But this is no ordinary customer service role, as ours is a uniquely high-performing and supportive working culture.

Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With some 27,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?
As a Customer Service Agent, you would be responsible for driving best-in-class customer experience to support the company’s business goals in line with global guidelines. Providing top quality customer service with provided tool, within the Global KPI’s and generate sales over the phone in order to achieve the global vision.

Your responsibilities will include:

Order/Quotation Entry:

Enter orders/quotations as received from customers and Account Managers
Ability to use selling skills to up-sell and cross-sell to our customers

Customer Master:

Creation, maintenance and deletion for contact persons
Creation of First-Time-Customers
Creation and maintenance of prospects

Fleet:

Acquisition of new Fleet Customers
Creation of add-on orders to existing contracts

First assessment of repairs
Promote trade-in at time of repair request
Avoid details estimate through selling Hilti Lifetime Service
Arrange pick-up of repair tools

Customer Care Handling and Returns:

Complaint recording as received from Account Managers and Customers with full responsibility
First Contact Solution: solve all complaints within empowerment
Arrange for pick-up service for returns

General:
Advice about products and applications
Provide information on services (fleet, deliveries, prices, stock availability, other sales channels)
Backorder handling – dealing with backorders and ensure delivery is done in time
Pro-active solution finding and feedback to customers

You would be joining a company ranked 12th as a Top Employer, making Hilti a great place to work.
What do we offer?
We’ll give you the necessary resources you need to excel in your role, including one-on-one coaching, and a complete support network to help you day to day. We’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets.

Hilti will put their trust in you, giving you ample opportunity and freedom to grow and develop. What we want in return is someone who will not only go the extra mile, but also be the right culture fit, someone who will embrace change, and someone with the talent to move the business forward in their field of work. Additionally, we offer you a competitive salary as part of our employee value proposition.

Why should you apply?
We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

What you need is:
Post Matric qualification preferred in either Sales, Marketing, Engineering

Proficient in MS Office

Able to work shifts (between 07h30 and 17h30)

Accuracy of the output- high attention to detail

Be able to identify and show an understanding of the customer’s needs

We look forward to your application.


Apply Here http://bit.ly/2MUtzUQ

Job id : , #72400, 17 views,

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