Call Centre Collections Agent
๐Job Type | Full Time |
Position Summary
HTN Attorneys requires Collections Consultants, preferably with experience, to join a
high-performance call centre environment.
Collections Consultants are responsible for calling
customers to make arrangements to pay their outstanding debt.
HTN is a reputable company with clients in the banking, retail and
telecoms industries.
Job Description
Make and receive
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calls to debtors to make payment arrangements regarding their outstanding debt, by using the applicable systems (Excalibur, Collect Smart)
Ensure that you meet
& exceed the daily, weekly & monthly operational targets and standards
Ensure that you act
with the utmost care, caution & respect towards debtors & clients of
HTN Attorneys
Ensure that you act
within the parameters as set out within the DCA & NCA at all times and
minimize the exposure of the company for complaints at any of the councils
Create & sustain
a cohesive working environment & ensure a clean & safe working
environment at all times
Qualifications
Essential: Grade 12 or equivalent certificate
Advantageous: A National Certificate relevant to
the Call Centre, Collections
Experience
Essential: Call Centre, Collections, Computer
literacy, Collections Legislation (DCA, NCA)
Advantageous: Customer
Service skills,
Apply Here http://bit.ly/2TPXUDb
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