Call Centre Agent / Telesales Consultant-AVI
Job Status: Active β
https://www.jobking.co.za/68438
π- Phone : 011 707 7000
ob Title:Call Centre Agent / Telesales Consultant
Company:CIRO
Site:CIRO Head Office
Location - Country:South AfricaLocation - Province:Gauteng
Location - Town / City:Bryanston
Job Type:Permanent
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Company ProfileCiro is currently recruiting for a Call Centre / Telesales Consultant. The successful candidate should have a completed Matric and at least 2 yearsβ experience in an in and outbound call centre role. We require an individual who has a passion for sales, building and maintaining good relationships and is able to handle pressure in a calm, composed manner. You will be based in Bryanston and report directly to the Customer Service Support Manager.
Duties & Responsibilities
Answer phones professionally
Respond to customer enquiries and provide first call resolution
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Telesales
Responsible for total territory management by ensuring customer call cycles contact details are correctly loaded
Advice customers of related price increases, relevant promotions and specials
Capture customer orders accurately in a proficient manner
Promote and Sell full range of products
Communicate out of stock products to customers
Communicate out of stock and stock requirements to the correct channels internally
Escalate unresolved queries to Manager, providing details and actions taken
Be knowledgeable of distribution operational procedures and policies
Target Achievement
Monitor service level report daily
Monitor orders vs stock availability and manage demand correctly
Monitor call lists vs strike rate on a daily basis
Use deals provided by key accounts to sell
Manage process of sell in prior to price increases
Address all pricing and delivery issues
Sell in new lines and increase the basket
Competencies
Deliver customer service
Analyse and solve problems
Communicate clearly
Work well with others
Remain composed and resilient
Experience Required
Minimum of 2 years' call centre experience is essential
Must have a strong background in inbound and outbound (sales, assisting customers with queries, customer call cycles, etc.)
FMCG industry experience is advantageous
Minimum Qualifications Required
Matric, Grade 12 or an equivalent
Knowledge Required
SAP or MFG Pro knowledge
Proficient in MS Office (Excel)
Apply Here http://bit.ly/2sQKBXh
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