Booth Manager - Cresta

🗏Job Type	Full Time
💰Salary	R10 000 - R11 000 a month

Are you a young vibrant individual with a passion for premium Coffee?

If the answer is YES, than Nespresso SA - Crestais looking for you!!

JOB PURPOSE:

The purpose of the job is to:

Guarantee the smooth daily running of the Booth in order to ensure sales & profit performance and Customer Service level.
To lead and manage a team of Coffee Specialists in whom he/she instills the fundamental values of our brand.
To ensure that each Club Member receives service in perfect conformance with Nespresso standards.
MAIN RESPONSIBILITIES:

To achieve the sales & the qualitative objectives set for the Booth.

Organise Management Meetings and Monthly Team Meetings to align on target & priorities
To ensure a seamless and consistent customer experience: Guarantee consistency of the Nespresso Brand and the customer experience:
To build, motivate and manage the team
Set individual objectives, monitor and evaluate the performance.
Train and motivate the team of Coffee Specialists.
Monitor and improve the service level according to Nespresso directives:
Continuously evaluate the quality of service/messages, give individual feedback to the Booth Coffee Specialists.
Organise and optimise the smooth running of the Booth:
Respond appropriately to customer complaints.
Ensure that the different areas in the Booth are in accordance with the international guidelines.
Collect cash and organise appropriate transfer to the Bank
Organise maintenance of the Booth and manage the related files.
Ensure proper cleaning and housekeeping
Inventory management:
Anticipate the requirements for each area of activity and ensure continually adequate stocks, place orders, check the deliveries.
Define the optimal delivery plan (frequency/cost/product availability) and optimise the stock holding areas.
Interface with Management and other departments:
Establish annual sales and work level forecasts with his/her boss.
Ensure weekly or/and monthly reporting
KEY COMPETENCIES/SKILLS:

Fluency in English
Analytical skills
Attention to Detail
Solid knowledge of Nespresso products
Organizational skills
Good knowledge of Microsoft Office
Problem identification and solving
Willingness to work with challenging hours. Presence required at opening and closing times.
Service orientation (highly developed)
Result focus (highly developed)
Proactive cooperation (highly developed)
Lead people (developed)
Practice what you preach
REQUIREMENTS:

Matric
Employees not based in and around Gauteng will not be considered.
Previous experience as a Key Holder / Assistant Manager
Salary up to R 11 000 pm depending on experience



Apply Here http://bit.ly/2WAaXL9

Job id : , #76063, 77 views,

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