Agent: Wholesale Finance-Standard Bank

🗏Job Type

Full Time

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty.

Job Purpose

To provide a first line support function for all system matters relating to the Wholesale Finance Ecosystem (i.e. Operations, Finance, Payouts and Receivables, Stock Audits, etc.) to internal and external users (e.g., dealers, auctioneers, etc.).

Key Responsibilities/Accountabilities

First line support
Logs all first line support system queries received via telephone, email, etc. either from internal or external users (e.g., dealers, stock auditors, etc.).
Investigates the query and resolves (e.g., password resets, system error messages, file transfers, etc.).
Where required, escalates query for 2nd level assistance (e.g., System Integration Manager / / external vendor / IT or Data Administrator).
Retains ownership of query and provides continuous feedback to the requester.
Ensures that queries are resolved within SLA (turnaround time based on priority).

Correctly escalates matters to the internal and/or external vendors and provides timeous and appropriate responses to requester.
System access and maintenance
Creates and updates internal and external user access in line with permissions / approvals.
Provides relevant input on system enhancements to the line manager.
Alerts line management and/or other relevant stakeholders timeously of critical system matters that require immediate attention. Captures any notifications as approved by line management and loads on relevant systems / other media (e.g., email).
Provides users with the necessary workarounds, where possible.
MI Reporting
Extracts and prepares relevant data for reporting on own area of responsibility on a daily / weekly / monthly basis or as required.
Identifies trends and/or anomalies and escalates where necessary.
Measures
Queries logged, resolved and escalated correctly
Queries resolved within SLA
Internal and external stakeholder feedback
Accuracy and timeous submission of reports
Quality of recommendations provided

Preferred Qualification and Experience

Qualification
Matric
Experience
1 -2 years
Experience in Wholesale Finance processes and systems. Understanding of the WF value chain. Computer literacy (e.g., Office 365, web browsers).


Knowledge/Technical Skills/Expertise


1 -2 years
Experience in Wholesale Finance processes and systems. Understanding of the WF value chain. Computer literacy (e.g., Office 365, web browsers).



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Job id : , #73085, 353 views,

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