Talent Development Lead

Employer: Full Circle Contact Centre Services (PTY) LTD

As a Talent Development Lead, you will be responsible to support, administer, report on and develop our future leaders within the business currently on existing succession planning initiatives through collaborating with L&D, Operations and Support areas by applying best practice methodologies that contribute to the high standard of our future business leaders.

Participate in all succession planning initiatives through collaboration, coaching, mentoring and support
Responsible for all administration, reporting and coordination relating to succession planning programmes
Participate in the measurement of ROI for all Succession programmes, including the reporting thereof
Coach, mentor and support individuals on relevant programmes including creation and management of individual PDP’s
Responsible for the preparation of identified talent for the future
Participate in the selection of future leaders for relevant succession programmes
Deliver learning programmes, where relevant, focused on adult learning methods and based on individual needs business priorities and best practice;
To provide support as a team member with regards to learning & development projects and technology;
To adhere to organisational best practices and legislative requirements (Skills Development Act, Employment Equity Act);
To monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess and provide feedback to learners;

To build and maintain relationships with relevant internal and external stakeholders;
To maintain a consistent service delivery to ensure client satisfaction;
Continuously evaluating and improving internal processes to ensure effectiveness and efficiencies;
Maintain an understanding of the latest training trends, developments and best practices;
Attending relevant meetings to understand business requirements and how to offer support
Lead on L&D projects and contribute towards projects to deliver strategic objectives
Ensures compliance to the T&C and internal Accredited QMS scheme is maintained

Candidate Requirements
Minimum Qualification: M
atric (Completed)

Assessors, Moderators and Facilitators certificates with relevant experience – Non-negotiable
Skills Development Facilitator certificate with relevant experience – Preferred
COMENSA registered – Preferred

Desired Qualification:


National Diploma in Occupationally Directed Education Training and Development Practices, or equivalent - Preferred

Minimum Experience:

Talent Management experience – Non-negotiable
Experience in middle and senior level Coaching & Mentoring – Non-negotiable
Min 3 years call centre experience preferably within a BPO – Non-negotiable
2 years’ management experience within a L&D area – Preferred
Instructional design experience – Preferred
Knowledge (what must I know):



Occupationally Directed Education Training and Development Practices
Skills and Abilities (what must I be able to do / display):

People management skills
Customer Services experience
Excellent coaching, mentoring and support skills
Excellent oral and written communication
Client and Customer Focus
Planning and Organising
Problem Solving and Decision making
Flexibility and Adapting to Change
Leadership and Team Performance
Self-Motivate
Leads by example
Management/Supervisory Responsibility:

This position does have supervisory responsibility.


Required Skills
Manage Talent
Job Coaching
Talent Developer

Apply Here http://bit.ly/2MYiOgg

Job id : , #69812, 17 views,

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