Service Consultant-MMI Holdings
Job Status: Active β
https://www.jobking.co.za/68354
π- Phone : 0219406397
Service Consultant (#25580) at Momentum Corporate
MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africaβs number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.
MMIβs purpose is to improve the lifetime Financial Wellness of people, their communities and their businesses. Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over oneβs lifetime. Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals. Visit us at www.mmiholdings.co.za.
ROLE PURPOSE
To provide an effective and efficient service to clients by receiving, evaluating and responding to enquiries timeously.
RESPONSIBILITIES AND WORK OUTPUTS
Administration of Annuity business which includes monthly pension payments and death claims
Send monthly payslips and annual tax certificates to members timeously
Ensure that the monthly pay run balances and is submitted timeously for checking and approval
Complete monthly medical aid reconciliations and balance monthly billing received from the relevant medical aid
Effectively and efficiently resolve client queries within agreed turnaround times to ensure client satisfaction and retention
Adhere to policies and procedures and take corrective action where necessary to mitigate risks
Ensure all monthly registers are up to date and follow up items are actioned
Ensure that the call centre service factor remains above 95% by providing clients with efficient service
Process commissions and admin fees within agreed turnaround time
COMPETENCIES REQUIRED
Planning and organising
Written and verbal communication skills
Ability to collaborate
Attention to detail
Client orientation
EXPERIENCE AND QUALIFICATIONS
Matric or NQF level 4
Minimum 2 Years' experience in an insurance administration environment
Employee Benefits experience will be an advantage
Experience in the healthcare industry will be an advantage
Intermediate Excel skills, i.e. Pivot tables, VLOOKUP's, etc.
LOCATION
The above-mentioned position is currently available in Momentum Corporate at our office in Bellville.
Please submit your application via our Careers page on www.mmiholdings.co.za
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.
Closing Date
10 August 2018
Contact Details
Mieshka Paulse
mieshka.paulse@mmiholdings.co.za (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV's will be accepted. Only online applications submitted via our Careers page will be considered.)
0219406397
All positions will be filled in accordance with our Employment Equity plan.
We also encourage people with disabilities to apply.