Service Consultant at Santam

About the Position

A position has become available for a Service Consultant who will be based in the Kroonstad ofice.

JOB DESCRIPTION
The purpose of this position is to provide support to the Relationship Managers and is responsible for delivering quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer, needs, concerns and issues
Principal Accountabilities

Prepare basic reports and statistics based on risk analysis.
Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
Address unusual and non-standard customer issues including underwriting and commercial related queries.
Task related decision making within set policies and procedures
Research to assist in addressing non-standard underwriting issues
Update RM reports

Create client profiles for identified risks

QUALIFICATIONS AND EXPERIENCE

Grade 12
FAIS compliance (60 credits Commercial Lines and 30 credits Personal Lines) preferred
RE 1
At least 2 years within the short term insurance industry essential
At least 1 year Commercial Lines experience
Proven MS Excel experience essential
KNOWLEDGE AND SKILLS

Familiar with Excel, Word (basic), Qlikview, Intranet and Internet
Understanding and knowledge of Santam process
Understanding of all relevant customer support systems and processes related to all products

COMPETENCIES

Analytical thinking
Information seeking
Drive for results
Flexibility
Initiative
Emotional self-control
Customer service orientation
Self-confidence
Teamwork and cooperation

Desired Skills
Customer service


Apply Here http://bit.ly/2KId4FI

Job id : , #68838, 82 views,