Receptionist-Zone Fitness Watergate Mall

🗏Job Type

Contract

Zone Fitness Watergate is seeking a dynamic, energetic, responsible and goal driven individuals to full our vacancies of a Receptionist/Front Desk Operator. This position reports directly to the Operations Manager.

PERFORMANCE STATEMENT:

The Receptionist/Front Desk Operator must ensure that all members/non members receive the best service possible, and that all duties are performed to the best of her/his ability and according to the company’s standard policies and procedures.

MINIMUM REQUIREMENTS:

Grade 12 or equivalent
At least 1 – 2years working experience as a receptionist would be an advantage.
Strong customer service approach.
Professional and well groomed appearance.
Ability to promote a healthy and fit company image.
Ability to work under pressure.

Friendly, clear and confident communication skills.
Strong interpersonal skills.
Good listening skills.
Diplomacy in handling irate or difficult clients.
Numeracy skills.
Computer literacy.
KEY PERFORMANCE AREAS:

Providing service to the members
As the information centre of the club, provide relevant information to the members
Take action where and when required
Always acknowledge, smile and greet members
Operate the switchboard
Answer the telephone within 3 rings
Transfer the caller to the relevant person
Answer member queries
Provide a possible solution to the members query or
Call a relevant staff member that is able to deal with the query
Control Access
Ensure that each members entering the club does so with a valid membership card
Ensure that every member has a photo taken for system.
In case of a query with the card, override the member with the relevant override procedure and resolve the query.
In the case of a visitor to the club, ensure he/she fills in the welcome to the club form and override the visitor with the relevant override procedure.
Processing of money
Take, receipt and process money according to the standard system and procedure manual
Opening and Closing the Club
Opening and Closing the club as per reception shift roster
Ensure and maintain club opening and closing procedures are adhered to
Ensure the club is “member ready” on opening the club.
SALARY

Competitive market related salary.
Should you meet the above mentioned criteria, kindly please submit your most updated Curriculum Vitae with all supporting documentation and cover letter.

Should you not receive a response or communication within 2 weeks of submitting your documentation, please consider your application as unsuccessful.

Job Type: Contract

Experience:

receptionist: 1 year (Preferred)


Apply Here http://bit.ly/2M0A2Zd

Job id : , #72251, 332 views,

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