Quality Assurance (Outbound Call Centre)

🗏Job Type

Full Time

About

At Debtline, we aim to change the face of debt counselling in South Africa and making a difference like no other. To achieve our goal, we need an individual who is looking to gain experience in the debt field and ready for a new challenge

The role

As part of the Call Centre QA department you will be required to listen in to our agents’ calls and ensure that they are maintaining the procedures and standards which have been set up.

Demonstrating strong interpersonal and coaching skills, you will work one-on-one with Agents, and assessing areas of strength and weakness.

Responsibilities and Duties

To assess agents calls according to set outcomes and provide reporting based on findings
To adhere to high levels of quality standards and meet monthly QA targets

To conduct and complete investigations as and when required and provide reporting based on findings
To provide coaching and training
Skills that are advantageous

Strong computer skills including Microsoft Office, QA applications and databases
At least 2 years experience in Quality Assurance in an Outbound Call Centre Sales Environment
Proficient in at least two official languages.
Qualifications

Valid Matric Certificate
Tertiary education advantageous
Benefits/ Perks

Regular company events/ activities
Complimentary coffee and tea
Exposure to different companies
Career growth opportunities
Fun and vibrant work environment



Apply Here http://bit.ly/2P8LUu0

Job id : , #71030, 163 views,

« Junior Sales Rep-SA Art TimesParts Salesperson »