(Night Shift) Outbound Collections Agent

Reporting to: Team Manager

Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability

Location: Woodstock, Cape Town

Key Performance areas

COLLECTIONS MANAGEMENT

Ensure that allocated collection target/s are achieved
Ensure that allocated productivity target/s are achieved
Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
Follow-up daily on progress of the PTP's and the respective statuses to optimise collections

Ensure full understanding of product/s working on
QUALITY MANAGEMENT

Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
Adhere to / utilize the collections call script/s
Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism
Requirements

Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
1 - 2 years Collections experience
2 years and above call centre experience would be advantageous
Credit and Criminal clear
Strong communication skills
Computer literate
Understanding / working knowledge of a collections system is advantageous
Skills

Target driven
High level of integrity
Strong work ethic
Self-motivated
Able to work under pressure
Reliable
Time management
Able to work in a team
Remuneration Structure

Basic Salary PLUS Uncapped Commission
Funeral Cover (at the full cost of the employer)
Life Cover (at the full cost of the employer)
Disability Cover (at the full cost of the employer)
Medical Cover (at the full cost of the employer, after successful completion of probation period)
Working Hours:

NIGHT SHIFT
Monday - Thursday: 16:00pm until 20:30pm
Friday: 16:00pm until 20:00pm
Saturday: You will be required to work a maximum of 2 Saturdays per month, each Saturday from 08:00am until 14:00pm


Apply Here http://bit.ly/2KSKFN3

Job id : , #69322, 73 views,

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