Front Office Administrator-Marriott International, Inc

🗏Job Type

Full Time

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

The successful incumbent is to control and follow up on current accounts for the Front Office and Reservations department, to perform an administrative and support function within the Front Office which will include assisting with guest related preparations for both groups and individual guests as well as maintain the quality and standards of the Westin Cape Town in accordance with Marriott International Policies and Procedures.

Required Experience & Qualifications
At least 2 – 3 years’ experience in a similar position within a Hotel environment.
An appropriate recognised qualification would be advantageous
Sound understanding of the Reservations and Front Office operations
Knowledge of Fidelio Opera
Knowledge of EMPOWER: Guest Experiences (GXP) advantageous
Basic knowledge of Marriott Billing
Good understanding of current accounts
Proficiency in Microsoft Office packages

Flexible working hours / shift work required over weekends and public holidays as per operational requirements

Key Responsibilities
Daily liaison with hotel guest and clients
Marriott redemptions
Marriott Billing
Assist on the Front Desk as and when operationally required
Assist with the pre-arrival planning of Individual Guests
Perform other duties as and when required

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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Job id : , #72283, 27 views,

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