Field ATM Technicians-Altron

🗏Job Type

Full Time

MAIN JOB PURPOSE

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First time fix rate and recall rate under the stipulated requirements.
Maintain customer relationship

Be productive based on the calls allocated to them.
Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
Maintain and manage sufficient boot stock.
Complete administration within time frames as per policies.
Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).

Job Requirements:

Requirements
Valid Driver licence, Roadworthy vehicle, Mechanical skills, Previous ATM experience obtained recently not 15 years ago will be an advantage, Logical thinking and to report to Andre Strydom.

Qualifications:

Matric or other equivalent qualification preferable
S4 or N6 Electrical Engineering Certificate
A + and N + Qualification
Knowledge

Maintain & install IT related equip
Maintain and install IT related equipment

Telephonic and remote support
Telephonic and remote support

Network skills
Network skills

Fault finding techniques
Fault finding techniques

Windows OS
Windows OS

Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
MS Office
MS Office skills
Hardware and software support
Hardware and software support

Fault finding methodologies
Fault finding methodologies

Experience:
Soft- and Hardware trouble shooting - 2 years (Essential)

Own vehicle
Valid drivers license.

Skills

Computer literate in relevant operating system
Mechanical skills
Electronic skills
Soldering skills
Faultfinding techniques
MS Office

Attitude/Behaviour
Communication
Perseverance
Attention to detail
Dedication to Customers
Flexibility
Self-Development
Integrity
Problem Analysis
Output orientated



Apply Here http://bit.ly/2ACdcn9

Job id : , #74038, 59 views,

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