Customer Success Manager

Introduction
Our client provides technology and professional services to organisations involved in research, data collection, logistics and community service delivery.

They offer a dynamic, relaxed but professional working environment and value learning and encourage personal development.

Their diverse team is united by their shared vision to deliver significant impact through technology.
Description
Responsibilities:
New customer engagement:
Reach out to new customers to welcome them and offer assistance.
Provide virtual product demos and tours to new or potential customers.
Rapidly assess customer needs and highlight relevant features and capabilities.
Answer customer questions regarding features, pricing and assist with plan selection.
Proactively monitor and track new customer onboarding progress to identify and resolve blockers or difficulties a customer may be experiencing.

Assist with typical teething and "getting started" issues.
Knowledge management and transfer:
Arrange and host customer training webinars.
Identify gaps in onboarding process and produce relevant help content (e.g. articles, how-to guides, screencasts, training videos, tips, FAQs, examples, best practice guides).
Document common blockers/issues and provide input to product development team to guide improvements to the customer experience.
Contribute to key marketing touch-points, e.g. newsletter, blogs, social media.
Profile
Requirements:
Tertiary qualification in Marketing, Communications, Tech, Teaching, Commerce or similar field, or strong experience in Customer Service.
At least 2 years’ experience in customer service via digital channels.
Experience in the below would be a bonus:
Experience in documentation creation.
Experience in social media.
Experience in monitoring and evaluation.
Experience with providing technical support or marketing software.
We offer
Competitive Salary

Job ID:
1002160P


Apply Here http://bit.ly/2LlPzCC

Job id : , #70397, 9 views,

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