Customer Relationship Consultant

🗏Job Type

Full Time

Overview:
As customer relationship consultant, you will be responsible for building relationships, making customer contacts for various reasons for respected motor dealerships. You will be required to make service booking, data cleanse their database, discuss current requirements, and ensure contact and vehicle details are all up to date.

Job Role:

In this position your duties / tasks will include but not limited to

Conduct all tasks in a professional manner.
Manage aftersales contacts allocated to you.
Making outbound calls via the Aftersales diary.
Make workshop bookings for respected dealer
Meet daily and monthly targets.
Manage incoming emails
Ensure service reminders are sent

Follow up and give feedback on all client queries
Look for opportunities to up sell products.
Manage all relevant administration process
Reporting of results and problem areas directly to your supervisor
Deliver a high level of professionalism to all clients.
Answering incoming calls for workshop bookings. (this will be at a later stage)
Gain an understanding of the workings of Pinnacle required for the role and other systems in place
Note: This job description is not intended to be all-inclusive. The successful candidate may be required to perform other related duties to meet the ongoing needs of the Business.

Inherent Requirements of the Job:

Comprehensive customer service experience
Fully computer literate
Target Driven
Professional communication skills (both written and verbal)
Able to work in a team as well as independently.
Proficient in MS Office
Punctual
Ability to work in a high-pressure environment.
Dedicated to giving excellent customer service.
Strong affiliation to the Pinewood SA company values



Apply Here http://bit.ly/2zUtU1D

Job id : , #74547, 46 views,

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