Customer Experience Advisor
๐Job Type | Full Time |
Description
Key Responsibilities
โข Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards
โข Deliver a quality service to all customers and 3rd parties to ensure customer and client satisfaction
โข Achieve and delivery effective level of personal work, activities and high level of performance to meet individually set objectives
โข Identify and contribute to self-development to enhance individual and departmental performances within client/company procedures and policies
โข Process and resolve customer requirements and queries within predetermined client/company procedures and policies
โข Handle all customer financial details such as billing information, credit card details and banking account information with relevant integrity and confidentiality
Experience Required
6-11 months Call Centre &
12 months Customer Service
Experience
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