Banqueting Coordinator-Protea Hotel Fire & Ice Cape Town

🗏Job Type

Full Time

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all venues. Develop, coordinate and implement social media initiatives as well as beverage promotional programs. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Coordinate reservation confirmations for events. Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying).

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure personal appearance is professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

CRITICAL TASKS

Sales

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
Gather materials and assemble information packages (e.g., brochures, promotional materials).
Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service.
Develop, coordinate and implement social media initiatives as well as beverage promotional programs.
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
Promote awareness of brand image internally and externally.
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Coordinate reservation confirmations for events.
Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying).
Guest Relations

Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
Communication

Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards.
Computer Skills

Use computer systems and software packages to input, access, modify, store, or output information
Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures

Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Perform other reasonable job duties as requested.
Education Work Related Experience/ Supervisory Experience

Job Type: Full-time Banquet Management: 1 year (Preferred)
Experience:
No supervisory experience is required
At least 1 year of related work experience
High school diploma/Matric (Grade 12) equivalent
CRITICAL COMPETENCIES

Administration
§ Computer Skills
§ Applied Reading
§ Telephone Etiquette Skills
§ Communication
§ Diversity Relations
§ Customer Service Orientation
§ Positive Demeanor
§ Integrity
Personal Attributes
§ Dependability Interpersonal Skills
§ Interpersonal Skills Communications
§ Listening
§ English Language Proficiency Analytical Skills
§ Learning§ Typing
Job Types: Full-time, Permanent

Experience:

Banquet Management: 1 year (Preferred)






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