VIP Manager - Online Gaming & Entertainment Call Centre

🗏Job Type

Full Time

VIP Manager Position – Online Gaming & Entertainment. The main objective of this position will be to maintain both existing and successors VIP’s by growing and actively managing the VIP Accounts.

To create, implement effective account plans and campaigns, to successfully cross-sell, grow, reactive and acquire new VIP accounts.

Minimum requirements will entail:

Matric or equivalent Senior Secondary Qualification
Minimum of 2 – 3 years’ VIP Management experience within in Online Gaming Environment
Strong knowledge and understanding of VIP terminology
Previous VIP Management experience in managing accounts of Canadian, New Zealand & India Markets
Must have strong analytical skills and numerical ability
Fully computer literate
Working hours will entail 07h00 – 15h00 daily and 19h00 – 05h00 4 day shift of up to 2 times a month
Key Performance Areas:

Building and maintaining relationships with VIP Accounts
Obtain maximum lifetime value by pro-actively contacting accounts
Anticipate VIP account needs through pro-active analytics
Where required assist with acquisition of new VIP Accounts
Regeneration of inactive VIP Accounts
Report management on VIP activity
Create and encourage loyalty initiatives to increase customer satisfaction levels
Manage all escalated queries for VIP’s and present long term query resolutions
Communicate new promotions and features to all VIP’s Account Levels
Cross marketing activities when required
Cultivate and retain strong relations with VIP players through regular 1on1 contact via email, telephone, live chat, post and face to face if so required
Increase product awareness amongst VIP Accounts
Ensure that all internal quality requirements are met, not limited to KPI’s, SLA, on weekly, monthly, quarterly and annual basis
Qualify, Identify opportunities with new sign -ups
Ensure up to date knowledge of any significant industry changes that may affect VIP Accounts
Manage WhatsApp phone service for all VIP Accounts
Manage all internal and external weekly and monthly reporting
Ensure strong working relationships with Business Intelligence to analyse customer behavioural patterns

Remuneration offering will include:

Cost to Company Salary
Over and above provident fund contribution after successful completion of 6 months’ probation period
Discretionary annual bonus
Ongoing development and training initiatives dynamic, fast paced and professional working environment


Apply Here http://bit.ly/2JP9DNV

Job id : , #72803, 52 views,

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