Telesales/Admistrative assistant (Half day)

🗏Job Type

Full Time

Title: Telesales / Administrative Assistant (Half day)

Reporting Structure: Regional Manager: Eastern Cape

Telesales

Generate and qualify leads by cold calling
Enter and update customer information database
Generate new business
Generate quotes
Promote public courses
Courtesy follow up phone calls to clients – giving training feedback
Direct prospects to Business Relationship Manager when necessary
Keep accurate records of calls and sales using CRM

Administrative Duties

Client Liaison
Switchboard Duties – Answering / Transferring Calls and Taking Messages
Welcoming Guests / Visitors in Reception
Postage: preparing of envelopes for delivery and postage
Couriers: booking, completing of waybills
Assisting with General Admin in the Office
Filing of post course documentation
General office housekeeping (consumable items, refreshments, cleaning etc.)
Stationery ordering and receiving
Training Coordination

Facilitator communication
Venue issues/updates
Updating monthly training schedule on internal whiteboards and updating delegate registrations per course
Preparing, packing and unpacking of training boxes for each course (organising documents per check-list, which includes printing certificates, registers, handouts/loading USBs/framing certificates etc.) and checking for quality accuracy i.e., names spelt correctly)
Ordering (and collection where possible) of manuals from printing company
Liaising with trainers regarding collection/delivery of training material
Certificate corrections & postage
Scanning of training documentation post training and uploading to Head Office
Formatting of post course reports
Stock Control

Keeping track of numbers of frames, USBs, pens, manuals, handouts, calendars, contact the coach business cards etc. for training boxes and ordering when necessary.
Ensuring the office has stock of paper, board for certificates, stationery, cartridges, plastic pockets, binding material, etc.
Keeping the necessary stock control records up to date.
Liaising with the public course venue regarding frame stock.
Core Skills and Requirements

Proven Computer Competency:
General knowledge and comfort in working on a computer
Microsoft Outlook
Microsoft Word
Microsoft Excel (basic capturing and formula knowledge)
Electronic file storage and retrieval skills (Microsoft Windows platform)
Professional writing skills and good speaking voice – clear and easily understood
Customer focused with strong client liaison skills
Excellent interpersonal and communication skills
Matric certificate
5 years experience in similar role will be advantageous
Personal Attributes

Positive, energised personality
Initiative
Decision maker
Motivated to deliver on task expectations
Alignment to company values
Attention to detail
Highly organized
Ability to work independently
Reliable
Professional

Job id : , #77220, 1,453 views,