Sales Support Agent
Job Status: Active ✓
|Job Type||Full Time|
The successful candidate MUST have the ability to communicate effectively with all levels of personnel, and must possess strong administrative skills. You will be able to approach tasks with a can-do attitude, and be able to think using your own initiative. An understanding of the IT, VOIP or Telecom sector would be beneficial but not a necessity as on-job training will be provided.
The ideal person will be self-sufficient with strong customer services skills and the ability to communicate effectively with all levels of personnel. They must have strong accurate administrative skills and be able to multi-task and work well under pressure.
This is an excellent opportunity for candidates with excellent customer service skills and sales support experience who are looking to progress their career.
Working with Sales to represent your company in a professional manner. To give advisory on customer telecom requirements to sales teams and customers.
Attend Business meeting and ensure that key meeting notes are captured and distributed accordingly.
Support sales team for pricing enquiry, providing technical advice and analysis, formulating the optimum solution proposal and service implementation to customers.
Answer incoming enquiries (Voice or Email) efficiently and deal with enquiries. Liaise with suppliers/vendors in project delivery, assist Project Managers for solving technical concern and managing technical support on service provisioning.
Follow up on actions both internally and with end users.
Administer account changes and update CRM's.
Ensure all details on the database are maintained and updated accurately.
At least 3 years working experience of working within a sales environment
Good customer care skills
Excellent written and verbal communication
Accuracy and attention to detail
knowledge in IT or Telecom sector would be a plus